Recognising DSPs’ greatest impact: Social Value

DSPs may deliver more social value than any other part of the global mobility supply chain. It is time that value was recognised, measured, and heard.

Destination Service Providers (DSPs) sit at the sharp end of the supply chain. They are the businesses that interact directly with assignees once they arrive in a new location. They guide people through one of the most stressful transitions of their lives, finding a home, getting children into schools, supporting partners to build new networks, and helping families understand a new city, a new culture, and a new set of risks.

They do all of this while being assessed against sustainability frameworks built for large corporates, asked questions that were never designed for small, locally embedded businesses, and largely excluded from the conversations that set those expectations.

DSPs are not a sustainability problem to be managed. They are the social sustainability engine of the global mobility supply chain. This working group exists to prove that, and to ensure clients start recognising it.

The EuRA DSP Working Group will focus on three themes:

First, demonstrating and championing the value DSPs bring. DSPs create significant value for assignees, corporate clients, and RMCs, but that value is often unmeasured and unspoken. From reducing assignment failure and supporting mental health to delivering DEI outcomes in practice and sourcing locally for cleaning, maintenance, and property services, the impact is real. It is just not yet being quantified, calculated, or communicated. The group will change that.

Second, surfacing and tackling DSP-specific challenges together. DSPs face pressures that often do not fit their business model. For example, a provider in Venezuela may identify bribery and corruption as a top issue; and a provider in Indonesia may point to the lack of EV infrastructure and ask why clients are focusing on electric fleets. These are real, proportionate concerns. The group will give DSPs a collective voice to surface them, share what is working across different countries and contexts, and develop practical solutions built for small businesses with limited time.

Third, building practical tools and fair standards. DSPs spend significant time answering ESG questions in RFPs that simply do not apply to them. The group will produce shared language, templates, and guidance to help DSPs respond efficiently and credibly. It will also work towards a proportionate, realistic sustainability baseline designed for this business type, rather than for large corporates.

This group is for EuRA members. DSPs who want a seat at the table where the standards affecting their businesses are being set. Membership is recommended for 10 to 15 businesses. Large enough to bring genuine diversity and small enough to ensure everyone contributes.

If you would like to join, or if you want to understand what membership involves before you commit, get in touch with Dave directly at Dave.Carlos@JustOne.uk